Privacy Policy
Last updated: January 2026
At DirectOrders, we take your privacy seriously. This policy explains how we collect, use, and protect your information.
Table of Contents
1. Information We Collect
We collect information you provide directly to us and information generated through your use of our services:
- Account Information: Name, email address, phone number, and restaurant details when you create an account.
- Order Data: Information about orders processed through our platform (for restaurants using our services).
- Usage Data: How you interact with our platform, including pages visited, features used, and time spent.
- Payment Information: Payment details are processed securely by Stripe and never stored on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send service communications, including updates and security alerts
- Analyze usage patterns to improve the platform experience
- Respond to your comments, questions, and support requests
- Send marketing communications (with your consent)
3. Information Sharing
We do not sell your personal data. We only share information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (payment processing, hosting, analytics).
- Legal Requirements: When required by law, legal process, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly authorize us to share information.
4. Your Data Rights
You have control over your data. You can:
- Access: Request a copy of your personal data at any time.
- Export: Download your data in a portable format. Your customer data is always yours and fully exportable.
- Delete: Request deletion of your personal data, subject to legal retention requirements.
- Opt Out: Unsubscribe from marketing communications at any time.
- Correct: Update or correct inaccurate information in your account.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with regular security audits
- Access controls and authentication requirements
- Regular monitoring for security threats
7. Third-Party Services
We work with trusted third-party services:
- Stripe: For secure payment processing
- Vercel: For hosting and infrastructure
- Analytics Providers: To understand platform usage
Each third party is bound by their own privacy policies and data protection obligations.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date. For material changes, we will provide additional notice via email or through the platform.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Team
privacy@directorders.com