Terms of Service

1. Acceptance of Terms

By accessing or using the DirectOrders platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services. These terms apply to all users, including restaurant owners, operators, and administrators.

2. Description of Service

DirectOrders provides restaurant ordering and management software, including:

• Online ordering website and system
• Multi-channel order management
• Delivery coordination tools
• Customer data management
• Marketing and loyalty features

3. Account Registration

To use DirectOrders, you must:

• Provide accurate and complete registration information
• Maintain one account per restaurant location (unless otherwise authorized)
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Be at least 18 years old or have legal authority to enter into this agreement

4. Subscription and Payment

• Subscription Fees: Access to DirectOrders requires a monthly or annual subscription fee as displayed on our pricing page.
• Payment Processing: All payments are processed securely through Stripe.
• Founding Member Pricing: Founding member rates are locked for 12 months from your subscription start date.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial months.
• Price Changes: We reserve the right to change pricing with 30 days notice. Founding member pricing remains locked for the guaranteed period.

5. Restaurant Responsibilities

As a restaurant using DirectOrders, you are responsible for:

• Maintaining accurate menu information, including prices, descriptions, and availability
• Fulfilling orders placed through the platform in a timely manner
• Complying with all applicable food safety regulations and health codes
• Providing customer service for orders placed through your DirectOrders system
• Ensuring your establishment has appropriate business licenses and permits

6. Intellectual Property

• Our Property: DirectOrders owns all rights to the platform, software, and associated intellectual property.
• Your Content: You retain ownership of your content, including menus, images, branding, and customer data. By using our service, you grant us a license to display and process this content as needed to provide the service.
• Feedback: Any suggestions or feedback you provide may be used by us without obligation to you.

7. Data and Privacy

• Our collection and use of data is governed by our Privacy Policy.
• Your Customer Data: You own your customer data. It is always exportable and never sold.
• Data Export: You can export your data at any time through your dashboard.
• Data Protection: We implement industry-standard security measures to protect your data.

8. Prohibited Uses

You agree not to:

• Use the platform for any illegal activity
• Misrepresent your identity or restaurant
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the platform's operation
• Use automated systems to access the platform without permission
• Resell or redistribute our services without authorization

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• We do not guarantee uninterrupted or error-free service, though we strive for maximum reliability.
• We are not responsible for third-party services integrated with the platform.
• Some features may be planned or in development and availability may change prior to release.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIRECTORDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless DirectOrders, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, your content, your violation of these terms, or your violation of any third-party rights.

12. Termination

• Either party may terminate this agreement at any time.
• Upon termination, your access to the platform will cease at the end of your billing period.
• You will have 30 days after termination to export your data.
• We may immediately terminate accounts that violate these terms.

13. Dispute Resolution

• These terms are governed by the laws of the State of California.
• Any disputes shall be resolved through binding arbitration in San Francisco, California.
• You waive any right to participate in class action lawsuits against DirectOrders.

14. Changes to Terms

We may modify these terms at any time. For material changes, we will provide at least 30 days notice via email or through the platform. Continued use of the service after changes take effect constitutes acceptance of the new terms.

15. Contact

For questions about these Terms of Service, please contact us: