Comparison

DirectOrders vs Grubhub

Stop giving Grubhub 15-30% of every order. Keep 100% with DirectOrders - zero commission, same-day payouts, and you own the customer relationship.

See DirectOrders in Action View Pricing

Side-by-Side Comparison

Feature
DirectOrders
Grubhub
Commission
0%
15-30%
Monthly Fee
$449$249/mo*
$0 (commission based)
Customer Data Ownership
Voice AI Ordering
ChatGPT Integration
Instagram DM Orders
Same-Day Payouts
Branded Website
Multi-Channel (15+)
Grubhub only
Delivery Options
Multiple networks + own drivers
Grubhub only
Customer Fees
$0
Service + delivery fees

* DirectOrders founding rate. Grubhub commission varies by market and agreement.

Why Restaurants Choose DirectOrders Over Grubhub

Grubhub is a marketplace that takes your customers. DirectOrders helps you build direct relationships.

Keep 100% of Revenue

Grubhub takes 15-30% of every order. DirectOrders charges $249-349/month flat. On $10K monthly orders, that's $15K+ saved annually.

Own Your Customer Data

Grubhub owns the customer relationship - they market to YOUR customers. With DirectOrders, you own all data: names, emails, order history.

Voice AI Phone Orders

Our AI answers calls 24/7, takes orders, and handles questions. Grubhub has no phone ordering - every call is your staff's time.

15+ Ordering Channels

Instagram, WhatsApp, ChatGPT, Google Business, SMS, and more. Grubhub is one marketplace among many - we connect them all.

Zero Customer Fees

Grubhub charges customers service fees, delivery fees, and small order fees. DirectOrders charges $0 to customers - higher conversion, happier customers.

Flexible Delivery

Use DoorDash Drive, Uber Direct, or your own drivers. Grubhub locks you into their network. Pay delivery fees only, not commission.

The Real Cost of Grubhub

Commission-based pricing adds up fast

Grubhub (on $40K/mo orders)
$6,000-12,000/mo
  • 15-30% commission on every order
  • Grubhub owns customer relationships
  • Customers pay service + delivery fees
  • Weekly payouts (7-day wait)
DirectOrders
$449$249/mo*
  • Zero commission on every order
  • You own all customer data
  • Zero fees for your customers
  • Same-day payouts included free

* Save $66,000-141,000/year on $40K monthly orders

Sources & References

  1. 1. Grubhub Commission Rates - Standard commission 15-30% per Grubhub merchant agreements. [get.grubhub.com/restaurants]
  2. 2. Grubhub Fees - Service fees, delivery fees, and small order fees charged to customers. [grubhub.com/help]
  3. 3. Grubhub Payout Schedule - Weekly payment schedule per Grubhub merchant terms. [get.grubhub.com]

Last verified: January 2026. Grubhub rates may vary by market and agreement terms.

Stop Giving Away 15-30% of Every Order

See why restaurants are building direct ordering with DirectOrders instead of paying marketplace commissions forever.

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