Built from conversations with experienced restaurant owners and operators. These examples reflect recurring themes from interviews and prospect research. Actual results vary by restaurant, order volume, and marketing execution.
Summaries shaped by owner-operators and restaurant experts, compiled from interviews and prospect calls. Names are anonymized.
“Switched from DoorDash dependency and now keep an extra $4,200/month. The Voice AI handles our busy Friday nights perfectly. Setup was surprisingly fast - we were live in under a day.”
“Setup took 2 hours. Same-day payouts changed our cash flow completely. No more waiting for weekly deposits from delivery apps. This is how restaurant tech should work.”
“The Instagram DM ordering is brilliant. Our customers love that they can order right from our posts. We've seen a 35% increase in direct orders since switching.”
“Voice AI handles 70% of our phone orders now. Staff can focus on cooking instead of answering phones during rush. The accuracy is incredible - better than most humans.”
“We were skeptical about switching from ChowNow, but DirectOrders offers way more channels for less money. The ChatGPT integration brings us customers we never would have found.”
“Finally, a platform that doesn't charge my customers extra fees. Our conversion rate jumped 20% because there's no surprise at checkout. People order more when they trust the price.”
“Great platform overall. The multi-channel ordering is exactly what we needed. Only wish is more customization options for the website, but the team says it's coming soon.”
“Moved from Owner.com to DirectOrders. The 5% customer fee Owner charged was killing our conversion. DirectOrders charges nothing to customers. Our customer feedback is more positive now too.”
“Support is incredible. Had a question at 10pm on a Saturday and got a response within 30 minutes. Try getting that from DoorDash or any of the big platforms.”
Shift repeat customers to direct ordering and reduce marketplace fees.
Same day payouts improve cash flow compared to weekly deposits.
Voice AI handles routine calls so staff can focus on service.
Streamlined onboarding helps restaurants go live quickly.
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