AI Phone Ordering for Restaurants

DirectOrders uses Retell AI to answer your restaurant phone 24/7. The AI handles natural conversations, takes orders, answers menu questions, handles dietary inquiries, and sends completed orders to your dashboard. It speaks 76+ languages and never misses a call.

Yes. DirectOrders integrates with Alexa, Siri, Google Assistant, and ChatGPT. Customers can say 'Order my usual from [Your Restaurant]' and complete orders hands-free. Repeat customers can reorder in seconds.

Voice AI supports 76+ languages, allowing you to serve customers in their preferred language. The AI automatically detects the language and responds naturally.

Voice AI handles routine phone orders so your staff can focus on in-restaurant service. Operators report their staff spends less time on phones and more time with guests. The AI handles overflow calls and after-hours orders that would otherwise be missed.

Yes. Voice AI understands natural language, so customers can order the way they normally speak — including modifications like 'no onions,' 'extra sauce on the side,' 'half pepperoni half mushroom,' or 'make it gluten-free.' The AI confirms every detail back to the customer before submitting the order, so nothing gets lost in translation.

If the AI is unable to confidently process a request, it will ask the customer to repeat or clarify. If the issue persists, the call is seamlessly transferred to your staff or a fallback number you configure. The goal is zero dropped orders — either the AI completes the order or a human takes over.

Absolutely. Voice AI operates 24/7 with no breaks, no shift changes, and no overtime pay. Orders placed after hours are queued and sent to your kitchen for the next business day, or processed immediately if your restaurant is still open. This captures late-night and early-morning revenue that most restaurants lose to third-party delivery apps.

Voice AI supports 76+ languages including English, Spanish, Mandarin, Cantonese, Vietnamese, Korean, Arabic, Hindi, French, Portuguese, and many more. The AI automatically detects which language the caller is speaking and responds in that language — no configuration needed. This makes your restaurant accessible to every customer in your community.

The AI confirms every order before finalizing. It reads back the full order with items, modifications, and total. If the customer catches an error, the AI corrects it on the spot. You can also review and adjust any order from your dashboard before the kitchen starts preparing.

Yes. Every AI call is recorded and transcribed. You can listen to recordings and read transcripts from your dashboard. This helps you monitor quality, understand customer preferences, and identify menu items that get requested but are not on your menu yet.

The AI offers to transfer to your restaurant at any point. If a customer says 'let me talk to someone' or the AI detects frustration, it immediately forwards the call to your restaurant phone. You can also set rules for when calls should always transfer, like catering orders over a certain amount.

Yes. We port your existing restaurant number to the AI system, or set up call forwarding so your current number rings through to the AI. Customers call the same number they always have. Nothing changes from their perspective.