Integration
Clover + DirectOrders
Clover is a versatile POS system manufactured by Fiserv, widely used by restaurants, cafes, and quick-service operations across the United States. Clover devices (Clover Station, Clover Mini, Clover Flex) handle order entry, payment processing, and basic reporting. Clover also offers an app marketplace where restaurants can add features like online ordering, loyalty programs, and employee management. While Clover's built-in online ordering app provides basic functionality, many restaurant owners find it limited for building a strong direct ordering brand. Integrating DirectOrders with Clover means your restaurant gets a fully branded, commission-free ordering website that goes beyond what Clover's native apps can do. Your staff keeps using Clover hardware for dine-in and counter orders while DirectOrders powers your online presence with restaurant-specific features: Voice AI phone ordering, multi-channel distribution, delivery orchestration, and a customer database you own and control.
How Clover and DirectOrders work together
Step 1
Keep Clover Station, Mini, or Flex for in-store POS
Your staff continues using Clover hardware for dine-in, counter service, and payment processing.
Step 2
Launch your DirectOrders branded ordering website
Replace Clover's basic online ordering app with a professional, restaurant-focused ordering experience.
Step 3
Online orders route to your existing kitchen printer
Orders print on the same Epson thermal tickets your kitchen already uses for Clover dine-in orders.
Why Clover restaurants add DirectOrders
- Keep all Clover hardware (Station, Mini, Flex) for in-store POS and payment processing
- Launch a branded ordering website that goes beyond Clover's built-in online ordering app
- Capture customer emails and phone numbers from every online order for direct marketing
- Offer delivery through Uber Direct and DoorDash Drive with no per-order marketplace commissions
- Add Voice AI to answer phone orders automatically, even during rush hours when staff cannot pick up
What Clover does not do (and DirectOrders does)
Clover's online ordering app is basic
Clover's app marketplace offers simple online ordering, but it lacks restaurant-specific features like modifier-heavy menus, scheduled orders, delivery zone management, and branded checkout. DirectOrders is built specifically for restaurant workflows.
No branded website experience
Clover's online ordering sends customers to a generic checkout page. DirectOrders gives you a fully branded ordering website with your restaurant's look, photos, and domain.
No Voice AI for phone orders
Clover has no AI phone answering. DirectOrders adds Voice AI that picks up during rush hours, takes orders conversationally, answers menu questions, and captures every call as a potential sale.
Multi-channel ordering not available
Clover online ordering is a single channel. DirectOrders distributes your menu across 15+ channels: Google, Instagram, WhatsApp, Apple Maps, SMS, and more, bringing orders from where your customers already spend time.
Customer data stays fragmented
Clover's app marketplace scatters customer information across separate apps. DirectOrders consolidates every online customer's email, phone, and order history into one database you own and control.
No integrated delivery fulfillment
Clover does not orchestrate delivery drivers. DirectOrders integrates Uber Direct and DoorDash Drive so you can offer delivery without managing a fleet or paying marketplace commissions.
Common questions about Clover + DirectOrders
Does DirectOrders replace Clover's online ordering app?
DirectOrders operates as an independent direct ordering channel. You can replace Clover's online ordering app with DirectOrders, run both simultaneously, or use DirectOrders as your primary online channel while keeping Clover for in-store operations only. Most restaurants prefer to consolidate online ordering through DirectOrders for the branded experience and zero commissions.
Which Clover devices are compatible with DirectOrders?
DirectOrders works alongside all Clover hardware: Clover Station, Clover Station Duo, Clover Mini, and Clover Flex. Since DirectOrders runs as a separate online ordering platform, it does not require any changes to your Clover hardware or software configuration.
I got Clover through my payment processor. Can I still add DirectOrders?
Yes. Many restaurants receive Clover hardware through their bank or payment processor (Bank of America, Wells Fargo, PNC, etc.). Adding DirectOrders does not affect your Clover agreement or payment processing relationship. DirectOrders handles online payments separately.
Can DirectOrders send orders to my Clover device?
DirectOrders sends online order notifications through its own dashboard and can route orders to your existing kitchen printer. Your kitchen staff sees online orders printed on the same thermal tickets they already use for dine-in orders.
How do I manage my online menu?
You manage your online menu through the DirectOrders dashboard, independent of your Clover menu setup. This means you can offer different pricing, items, or modifiers online without changing your in-store Clover configuration.
Ready to add direct ordering to your Clover setup?
Book a demo to see how DirectOrders works alongside Clover. We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.