Integration
SpotOn + DirectOrders
SpotOn is a restaurant POS platform with built-in online ordering, reservation management, and marketing tools. It has become popular among mid-market restaurants, including full-service dining, fast-casual concepts, and multi-location groups. SpotOn combines hardware terminals with cloud-based software for a modern POS experience. By integrating DirectOrders with SpotOn, you can add a dedicated commission-free ordering website that complements SpotOn's in-store capabilities. This gives you a direct channel to your customers that is free from marketplace fees, while your staff continues using SpotOn terminals for dine-in orders, payments, and reporting.
How SpotOn and DirectOrders work together
Step 1
Keep SpotOn for in-store POS, reservations, and payments
Your SpotOn terminals, reservation system, and payment processing continue handling dine-in operations.
Step 2
Add DirectOrders for AI-powered online and phone ordering
Get a branded ordering website with Voice AI phone ordering that SpotOn does not offer.
Step 3
All orders flow to one kitchen workflow
DirectOrders routes online orders to your existing kitchen printer alongside SpotOn dine-in tickets.
Why SpotOn restaurants add DirectOrders
- Keep SpotOn for in-store POS, payments, and reservations
- Add a commission-free direct ordering website alongside SpotOn's tools
- Avoid marketplace commissions on orders placed through your own site
- Build a direct customer database for marketing and loyalty campaigns
- No changes required to your existing SpotOn hardware or software setup
What SpotOn does not do (and DirectOrders does)
SpotOn's online ordering lacks AI features
SpotOn offers built-in online ordering and reservations, but has no Voice AI or menu intelligence. DirectOrders adds AI phone ordering that answers calls, takes orders conversationally, and handles complex menu questions automatically.
Limited ordering channels beyond SpotOn's own site
SpotOn's online ordering is a single endpoint on their platform. DirectOrders distributes your menu across 15+ channels: Google, Instagram, WhatsApp, Apple Maps, SMS, and more, reaching customers where they already search for restaurants.
SpotOn charges processing fees on online orders
SpotOn's online ordering includes per-transaction processing fees. DirectOrders uses a flat monthly rate with zero per-order commissions, making high-volume months more profitable.
No independent delivery orchestration
SpotOn does not dispatch delivery drivers independently. DirectOrders integrates Uber Direct and DoorDash Drive for on-demand delivery without marketplace commissions.
Customer data tied to SpotOn's ecosystem
Online order customer data stays within SpotOn's platform. DirectOrders gives you a separate, portable customer database with emails, phone numbers, and order history for your own marketing tools.
No same-day payouts for online orders
SpotOn's payout schedule follows standard processing timelines. DirectOrders offers same-day payouts so you access direct order revenue immediately.
Common questions about SpotOn + DirectOrders
SpotOn already offers online ordering. Why add DirectOrders?
DirectOrders provides a fully branded, commission-free ordering experience focused on maximizing your direct revenue. You can evaluate both options and choose the best fit for your business.
Do I need to train my staff on a new system?
No. Your front-of-house staff continues using SpotOn for dine-in operations. Online orders through DirectOrders are managed through a separate, simple dashboard.
Can I run DirectOrders and SpotOn online ordering at the same time?
Yes. Many restaurants run multiple online ordering channels. You can use DirectOrders for your own website while keeping other tools active.
Does DirectOrders charge per-order commissions like SpotOn?
No. DirectOrders charges a flat monthly fee with zero per-order commissions. Unlike marketplace platforms that take 15-30% per order, your cost stays the same whether you do 100 or 1,000 orders per month.
Can I use DirectOrders across multiple SpotOn locations?
Yes. DirectOrders supports multi-location restaurant groups. Each location gets its own ordering page, menu, and delivery zones, all managed from a centralized dashboard.
Ready to add direct ordering to your SpotOn setup?
Book a demo to see how DirectOrders works alongside SpotOn. We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.