Integration
Epson (Kitchen Printer) + DirectOrders
Epson is the leading manufacturer of kitchen receipt printers used in restaurants worldwide. Epson thermal printers like the TM-T88 and TM-T20 series are found in nearly every commercial kitchen, printing order tickets that line cooks and expeditors rely on to prepare and route dishes. Integrating DirectOrders with Epson kitchen printers means that online orders placed through your DirectOrders website can be printed automatically on your existing Epson printer, just like dine-in tickets. Your kitchen staff does not need to learn a new system or monitor a separate screen. Orders print on the familiar thermal paper they already work with, keeping the workflow fast and consistent whether an order comes from a table or from your website.
How Epson (Kitchen Printer) and DirectOrders work together
Step 1
Connect your Epson TM-T88 or TM-T20 to your network
Your existing kitchen printer stays in place. DirectOrders connects over your local network.
Step 2
Launch your DirectOrders branded ordering website
Customers order online, and every order routes directly to your Epson printer as a familiar thermal ticket.
Step 3
Kitchen staff works from one ticket queue
Online orders, phone orders via Voice AI, and dine-in tickets from your POS all print on the same Epson printer.
Why Epson (Kitchen Printer) restaurants add DirectOrders
- Print online orders automatically on your existing Epson kitchen printer
- No new screens or devices for kitchen staff to monitor
- Keep the same ticket-based workflow your kitchen already uses
- Reduce order errors by eliminating manual re-entry of online orders
- Works with popular Epson models including TM-T88 and TM-T20 series
What Epson (Kitchen Printer) does not do (and DirectOrders does)
Kitchen printers only print, they do not take orders
Your Epson printer is the last step in the order flow, not the first. DirectOrders provides the customer-facing ordering website and routes orders directly to your printer, closing the gap between online customers and your kitchen.
No online ordering system included with your printer
Epson makes excellent kitchen hardware, but does not provide an ordering platform. DirectOrders gives you a branded ordering website that sends orders straight to your TM-T88 or TM-T20.
No Voice AI connected to your kitchen printer
DirectOrders adds Voice AI phone ordering that takes calls, processes orders, and routes them to your Epson printer automatically. Phone orders print on the same tickets as dine-in orders.
Marketplace orders often require a separate tablet
Orders from DoorDash, Uber Eats, and Grubhub typically arrive on a separate tablet, not your kitchen printer. DirectOrders sends direct orders straight to your Epson printer so your kitchen works from one ticket queue.
No customer data from printed tickets
A kitchen ticket tells your cooks what to make, but captures no customer information. DirectOrders builds a customer database with emails, phone numbers, and order history while still printing the same familiar tickets.
No delivery orchestration connected to print
Your Epson printer has no way to dispatch drivers. DirectOrders handles the full flow: customer orders online, the ticket prints in your kitchen, and Uber Direct or DoorDash Drive dispatches a driver for pickup.
Common questions about Epson (Kitchen Printer) + DirectOrders
Which Epson printer models are supported?
DirectOrders supports Epson's most common kitchen printer models, including the TM-T88 and TM-T20 series. Contact our team to confirm compatibility with your specific model.
Do online orders print automatically or do I need to trigger them?
Online orders can be configured to print automatically as soon as they are placed, so your kitchen can begin preparation immediately without manual steps.
Can I customize what prints on the ticket?
Yes. You can configure the ticket layout to include order details, special instructions, customer name, and order type so your kitchen has all the information it needs.
Do I need an internet connection for the printer?
Yes. The Epson printer needs to be on the same network as the device receiving DirectOrders notifications to print online order tickets.
Can I use the same Epson printer for POS orders and DirectOrders online orders?
Yes. Your Epson kitchen printer can receive tickets from both your POS system and DirectOrders simultaneously. Online orders print alongside dine-in and walk-in tickets so your kitchen handles all channels in one workflow.
Ready to add direct ordering to your Epson (Kitchen Printer) setup?
Book a demo to see how DirectOrders works alongside Epson (Kitchen Printer). We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.