Integration
Heartland + DirectOrders
Heartland is a restaurant POS and payment processing system commonly used by mid-size restaurants, cafes, and fast-casual concepts. It combines point-of-sale terminals with integrated credit card processing, making it a single-vendor solution for many operators. Integrating DirectOrders with Heartland means you can accept commission-free online orders through your own branded website while continuing to use Heartland for in-store transactions and payment processing. Your menu stays consistent across both channels, and you retain full ownership of customer data from every direct order. This integration is ideal for Heartland users who want to grow their takeout and delivery revenue without paying per-order fees to third-party platforms.
How Heartland and DirectOrders work together
Step 1
Keep Heartland for in-store payments and POS
Your Heartland terminals and integrated credit card processing continue handling dine-in and walk-in transactions.
Step 2
Launch your DirectOrders branded ordering website
A professional ordering site built for restaurants, with your branding, menu, modifiers, and delivery options.
Step 3
Online orders print on your kitchen printer
DirectOrders routes orders to your existing Epson printer so your kitchen handles all channels with the same workflow.
Why Heartland restaurants add DirectOrders
- Keep Heartland for in-store POS and payment processing
- Accept online orders through your own branded website with no commissions
- Maintain a consistent menu across in-store and online channels
- Retain full ownership of customer contact information and order history
- Grow takeout and delivery revenue without third-party marketplace fees
What Heartland does not do (and DirectOrders does)
Heartland focuses on payments, not online ordering
Heartland is primarily a payment processing and POS system. Its online ordering capabilities are limited compared to purpose-built platforms. DirectOrders adds a full restaurant ordering experience with modifier menus, scheduling, and delivery zones.
No branded ordering website
Heartland does not provide a customer-facing ordering website with your restaurant's branding. DirectOrders gives you a professional, fully branded site with your menu, photos, and domain.
No Voice AI for phone orders
Heartland has no AI phone answering. DirectOrders adds Voice AI that picks up calls, takes orders, handles menu questions, and captures sales your staff would miss during busy periods.
No multi-channel ordering distribution
Heartland does not distribute your menu across external channels. DirectOrders places your menu on 15+ platforms: Google, Instagram, WhatsApp, Apple Maps, SMS, and more.
No delivery orchestration
Heartland does not manage delivery drivers. DirectOrders integrates Uber Direct and DoorDash Drive so mid-size restaurants can offer professional delivery without managing a fleet.
No customer database for marketing
Heartland tracks transactions but does not build a customer marketing database. DirectOrders captures emails, phone numbers, and order history from every direct order for SMS and email campaigns.
Common questions about Heartland + DirectOrders
Do I need to replace Heartland to use DirectOrders?
No. DirectOrders works alongside Heartland. You continue using Heartland for in-store POS and payments while DirectOrders handles your online ordering channel.
Can I use Heartland's payment processing for online orders?
DirectOrders handles online payment collection separately, so your Heartland payment processing setup remains unchanged for in-store transactions.
How do I keep my menu consistent between Heartland and DirectOrders?
You manage your online menu through the DirectOrders dashboard. Any updates you make to your online menu are reflected immediately on your ordering website.
Does DirectOrders support Heartland's integrated payment processing?
DirectOrders handles online payment processing separately from Heartland. Your Heartland payment processing rates and setup for in-store transactions remain unchanged. Online orders through DirectOrders use their own payment gateway.
Can I track online vs in-store revenue separately?
Yes. DirectOrders provides its own analytics dashboard showing online order revenue, customer data, repeat rates, and channel performance. Heartland continues to track in-store sales, giving you a clear view across both channels.
Ready to add direct ordering to your Heartland setup?
Book a demo to see how DirectOrders works alongside Heartland. We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.