Integration
NCR Aloha + DirectOrders
NCR Aloha is an enterprise POS platform widely used in full-service restaurants, casual dining chains, and bar-and-grill concepts across the United States. It provides table management, order routing, labor scheduling, and detailed reporting. Aloha has been a staple in the restaurant industry for decades, and many operators have built their entire workflow around it. By integrating DirectOrders with your NCR Aloha setup, you gain a branded online ordering website that sends commission-free orders directly to your restaurant. Your staff continues using Aloha for dine-in service while DirectOrders manages the online channel, helping you capture more revenue from takeout and delivery without paying marketplace commissions.
How NCR Aloha and DirectOrders work together
Step 1
Keep NCR Aloha for dine-in POS, table management, and labor scheduling
Your Aloha terminals, order routing, and reporting continue handling in-store operations.
Step 2
Launch DirectOrders for online and phone ordering
Each location gets a branded ordering page with Voice AI phone answering, custom menus, and delivery options.
Step 3
Online orders print on your existing kitchen printers
DirectOrders routes orders to your Epson printers alongside Aloha dine-in tickets, keeping one workflow for your kitchen.
Why NCR Aloha restaurants add DirectOrders
- Keep NCR Aloha for dine-in POS, table management, and labor tools
- Add a branded direct ordering website without changing your Aloha configuration
- Capture takeout and delivery orders with no per-order commissions
- Retain full ownership of online customer data and order history
- Deploy across multiple locations with centralized menu management
What NCR Aloha does not do (and DirectOrders does)
Aloha is built for dine-in, not direct online ordering
NCR Aloha is an industry standard for full-service dine-in POS, but its online ordering capabilities require separate NCR modules or third-party integrations. DirectOrders adds a commission-free direct channel without modifying your Aloha configuration.
Adding online ordering to Aloha is complex and costly
NCR's online ordering add-ons require technical setup, IT involvement, and additional licensing fees. DirectOrders launches independently, so you can start taking online orders without any changes to your Aloha environment.
No Voice AI in the NCR ecosystem
NCR does not offer AI phone ordering. DirectOrders adds Voice AI that handles calls, takes orders, and answers menu questions across all locations, capturing revenue that busy host stands would otherwise miss.
No multi-channel ordering distribution
Aloha focuses on in-store order flow. DirectOrders distributes your menu across 15+ external channels: Google, Instagram, WhatsApp, Apple Maps, SMS, and more.
Customer data not accessible for direct marketing
Aloha's customer data lives within NCR's platform. DirectOrders builds a separate database with emails, phone numbers, and order history that you own and use for SMS, email, and loyalty campaigns.
Franchise locations need a standardized direct channel
Aloha franchise deployments often lack a unified direct ordering experience across locations. DirectOrders provides a centralized dashboard where each location has its own menu and ordering page with consistent branding.
Common questions about NCR Aloha + DirectOrders
Does DirectOrders replace NCR Aloha?
No. DirectOrders adds an online ordering channel that operates alongside Aloha. Your dine-in POS operations remain completely unchanged.
We have multiple locations using Aloha. Can DirectOrders support all of them?
Yes. DirectOrders supports multi-location restaurant groups. Each location can have its own menu, hours, and ordering page managed from a central dashboard.
How long does it take to get set up?
Most restaurants can launch their DirectOrders website within a few days. Setup involves configuring your menu and customizing your ordering page.
Can I use DirectOrders for our franchise locations running Aloha?
Yes. DirectOrders supports franchise and multi-location operations. Each location can have its own menu, pricing, delivery zones, and ordering page while sharing a centralized management dashboard for brand consistency.
Does DirectOrders offer same-day payouts for NCR Aloha restaurants?
Yes. DirectOrders offers same-day payouts for online orders. Instead of waiting for weekly or bi-weekly marketplace disbursements, you access your direct order revenue the same day.
Ready to add direct ordering to your NCR Aloha setup?
Book a demo to see how DirectOrders works alongside NCR Aloha. We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.