Integration
Revel + DirectOrders
Revel Systems is an iPad-based POS platform built for quick-service restaurants, fast-casual chains, and multi-location restaurant groups. It provides enterprise-grade features including advanced inventory management, employee scheduling, multi-location reporting, kiosk mode, and kitchen display systems, all running on iPad hardware. Revel is particularly popular with franchise operations and growing restaurant chains that need scalable POS infrastructure. While Revel offers its own online ordering capabilities, restaurants using DirectOrders alongside Revel gain a fully branded, commission-free ordering website with dedicated features for direct order growth: Voice AI phone ordering, SMS and email marketing from a customer database you own, delivery fulfillment through Uber Direct and DoorDash Drive, and ordering distribution across 15+ channels including Google, Instagram, and WhatsApp. DirectOrders operates independently from your Revel POS, so there is no disruption to your in-store operations, kiosk setup, or KDS configuration.
How Revel and DirectOrders work together
Step 1
Keep Revel for in-store POS, kiosks, and multi-location reporting
Your iPad terminals, self-order kiosks, KDS screens, and enterprise reporting stay on Revel.
Step 2
Launch DirectOrders for each location's online ordering
Each location gets its own branded ordering page with custom menus, hours, and delivery zones.
Step 3
Online orders print on existing kitchen printers
DirectOrders routes orders to your Epson printers so kitchen staff handles all channels with the same ticket workflow.
Why Revel restaurants add DirectOrders
- Keep Revel Systems for in-store POS, kiosk ordering, KDS, and multi-location reporting
- Launch a branded online ordering website with zero per-order commissions
- Build a first-party customer database with emails and phone numbers from every direct order
- Offer delivery through Uber Direct and DoorDash Drive without paying marketplace commissions
- Scale direct ordering across multiple locations from a single DirectOrders dashboard
What Revel does not do (and DirectOrders does)
Revel's online ordering is limited for direct growth
Revel offers online ordering capabilities, but they are designed as extensions of the POS, not as a standalone direct ordering brand. DirectOrders gives you a fully branded website focused on converting online visitors into repeat customers.
Per-terminal pricing adds up at scale
Revel charges per-terminal fees that grow with each location and device. DirectOrders adds online ordering with a flat subscription that does not increase per device, making it cost-effective for multi-location groups.
No Voice AI for phone orders
Revel has no AI phone answering. DirectOrders adds Voice AI that handles calls across all your locations, takes orders conversationally, and captures revenue your front desk would miss during busy service.
Limited ordering beyond Revel's own channel
Revel's online ordering is a single endpoint. DirectOrders distributes your menu across 15+ channels: Google, Instagram, WhatsApp, Apple Maps, SMS, and more, bringing orders from where customers already are.
Delivery orchestration not built in
Revel does not include delivery driver dispatch. DirectOrders integrates Uber Direct and DoorDash Drive so franchise and multi-location groups can offer delivery without building a fleet or paying marketplace commissions.
Customer data stays inside Revel's platform
Online order data is locked within Revel. DirectOrders builds a separate customer database with emails, phone numbers, and order history that you own, export, and use for direct marketing across all locations.
Common questions about Revel + DirectOrders
Does DirectOrders replace Revel Systems?
No. DirectOrders adds a direct online ordering channel that operates alongside your Revel Systems POS. Your iPads, kiosks, KDS screens, and in-store workflows remain completely unchanged. DirectOrders handles the online ordering channel independently.
We have multiple locations on Revel. Can DirectOrders support all of them?
Yes. DirectOrders supports multi-location restaurant groups. Each location can have its own menu, hours, delivery zones, and ordering page, all managed from a centralized dashboard. This mirrors the multi-location management approach you are used to with Revel.
Can DirectOrders work with our Revel kiosk setup?
DirectOrders does not interact with Revel kiosks directly. Kiosks continue to operate through Revel for in-store self-ordering. DirectOrders handles the online and phone ordering channels separately, giving you a dedicated direct ordering experience for off-premise customers.
How do online orders reach our kitchen?
DirectOrders sends order notifications through its dashboard and can route orders to your existing Epson kitchen printer. Online orders print on the same thermal tickets your kitchen already uses for Revel dine-in and kiosk orders, keeping the workflow consistent.
Is there a long-term contract required?
DirectOrders does not require long-term contracts. You can start with a flat monthly subscription and cancel if it is not the right fit, which is important for restaurant groups that want to test direct ordering before committing across all locations.
Ready to add direct ordering to your Revel setup?
Book a demo to see how DirectOrders works alongside Revel. We will walk you through setup, menu import, and go-live timeline.
Other POS integrations
DirectOrders works alongside all major restaurant POS systems.