Cluster playbook
Restaurant Ordering Fees Explained
A breakdown of marketplace commissions, payment processing, and how flat fee platforms compare.
Quick answer
Most delivery apps take 15 to 30 percent commissions, plus customer fees. Flat fee platforms remove commissions and keep pricing transparent.
The biggest hidden cost is lost margin from per order commissions, not payment processing.
Key benefits
- Understand true fees
- Optimize pricing strategy
- Improve customer trust
- Increase profit per order
Step by step
- List all marketplace and payment fees you pay today.
- Estimate fees per month at current volume.
- Compare with a flat monthly platform fee.
- Use savings to fund marketing or loyalty.
Common questions
What is a typical delivery app commission?
Most apps charge between 15 and 30 percent depending on plan and visibility.
Are payment processing fees avoidable?
No. Card processing is standard and usually around 2.9 percent plus 0.30.
Do flat fee platforms charge customers?
DirectOrders charges no customer fees, which improves conversion.